Lucky PK Privacy Policy

Welcome to the Lucky PK Privacy Policy. This document explains how Lucky PK ("Lucky PK", "we", "us", "our") collects, processes, stores and protects the personal data of players and visitors who use the Lucky PK platform at luckypk.biz, including any associated mobile or web applications and services.

Lucky PK takes the privacy of its Pakistani players seriously. We understand that trusting a platform with your personal information — particularly a financial and identity-linked account — is not something people take lightly. This policy is written to give you a clear, honest picture of exactly what happens to your data from the moment you visit the site to the moment you close your account.

By registering an account or using Lucky PK's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use the Lucky PK platform. This policy should be read alongside Lucky PK's Terms and Conditions and Responsible Gaming Policy.

Lucky PK is an online sports betting and live casino platform operating at luckypk.biz, built and managed for the Pakistani market. For the purposes of this Privacy Policy, Lucky PK is the data controller — meaning we determine the purposes and means by which your personal data is processed.

Our platform is operated by a team with a genuine focus on the Pakistani user experience. This includes the way we handle data: we don't treat privacy as a box to tick but as an active obligation to the Pakistani players who trust us with their information every time they log in, place a bet or make a withdrawal.

If you have any questions about how Lucky PK handles your data, you can contact our privacy team directly at the details provided in Section 14 of this policy.

Lucky PK collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our website, and occasionally from third parties for verification purposes. Here is a full breakdown:

Lucky PK does not collect sensitive categories of personal data such as health information, biometric data, religious beliefs or political opinions unless specifically required for a legal obligation and with your explicit consent.

Lucky PK uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways you would not reasonably expect. The primary uses are:

• Account Management: To create, maintain and administer your Lucky PK account, process your bets, record your transaction history and provide you access to all platform features.
• Identity Verification: To verify that you are who you say you are, that you are above the minimum age of 18, and that your payment methods belong to you. This is a legal and regulatory requirement.
• Fraud Prevention and Security: To monitor for suspicious activity, detect unauthorised account access, and protect the integrity of the Lucky PK platform and all players on it.
• Payment Processing: To process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard. Financial data is used only for the purpose of completing transactions.
• Customer Support: To respond to your queries, resolve disputes and handle complaints. Support interactions are recorded to improve our service and maintain an accurate history of communications.
• Responsible Gaming: To monitor play patterns that may indicate problem gambling behaviour and to apply self-exclusion or deposit limit requests you have made. Your data is used to enforce protections you ask for.
• Legal Compliance: To meet our obligations under applicable anti-money laundering, counter-terrorism financing and know-your-customer regulations. Certain data must be retained for defined periods regardless of account closure.
• Platform Improvement: Aggregated, anonymised usage data helps Lucky PK understand how players interact with the platform and where improvements can be made. This analysis does not identify individual players.
• Marketing Communications: Where you have given consent, to send you information about Lucky PK promotions, offers and updates. See Section 11 for full details and how to opt out.

Lucky PK processes your personal data under the following legal bases depending on the specific purpose:

• Contract Performance: Processing necessary to operate your Lucky PK account, process bets and handle deposits and withdrawals — we cannot provide the service without processing this data.
• Legal Obligation: Processing required to comply with applicable laws including KYC, AML and age verification requirements.
• Legitimate Interests: Processing for fraud detection, security monitoring and platform improvement, where our legitimate business interests do not override your privacy rights.
• Consent: Processing for marketing communications and certain cookie uses where you have given clear, informed consent. You may withdraw consent at any time.

Lucky PK does not sell your personal data. We do not share it with third parties for their own marketing purposes. However, in limited circumstances, we share data with trusted partners to operate the platform:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card processors receive transaction-related data necessary to complete your deposits and withdrawals. These providers operate under strict confidentiality and security obligations.
• Identity Verification Providers: When you complete KYC verification, your identity documents may be processed by a third-party verification service. Lucky PK only partners with verified, reputable providers who handle this data securely.
• Technology Partners: Lucky PK's platform is supported by technology providers for hosting, analytics, customer support tools and security. These partners process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
• Legal and Regulatory Authorities: Lucky PK will disclose personal data to law enforcement, regulatory or government bodies when required to do so by applicable law, court order or regulatory obligation.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of Lucky PK's business, player data may be transferred to the acquiring entity. You will be notified before any such transfer takes place.

Lucky PK uses cookies and similar tracking technologies on luckypk.biz. A cookie is a small text file placed on your device when you visit a website. Here is how Lucky PK uses them:

• Essential Cookies: Required for the Lucky PK platform to function. These include session authentication cookies that keep you logged in and security tokens. You cannot opt out of essential cookies without losing access to the platform.
• Analytics Cookies: Used to understand how players navigate the Lucky PK site — which pages are most visited, how long sessions last, and where players encounter difficulty. This data is aggregated and anonymised. Lucky PK uses analytics only to improve the platform.
• Preference Cookies: Store your language, display and notification preferences so Lucky PK remembers your settings between sessions.
• Marketing Cookies: Used only where you have given consent to receive personalised promotions from Lucky PK. These cookies allow us to show you relevant offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that refusing certain cookies may affect the functionality of the Lucky PK platform.

Lucky PK retains your personal data for as long as your account is active and for a defined period after account closure, in line with legal and regulatory requirements. The specific retention periods for key data categories are:

• Account and Identity Data: Retained for the duration of your Lucky PK account plus a minimum of 5 years after account closure, as required by applicable AML and KYC regulations.
• Transaction Data: Financial transaction records are retained for a minimum of 5 years from the date of each transaction.
• Communication Data: Support chat transcripts and email correspondence are retained for up to 3 years from the date of the communication.
• Technical and Usage Data: Log data and usage analytics are retained for up to 2 years and are anonymised where possible after 12 months.
• Marketing Consent Records: Records of consent and opt-outs are retained for as long as they are relevant, typically for the duration of the marketing relationship plus 2 years.

When data is no longer required for its original purpose and the retention period has expired, Lucky PK securely deletes or anonymises it. You can request deletion of your data at any time — see Section 10 for your rights. Please note that certain data cannot be deleted before the end of mandatory retention periods due to legal obligations.

Lucky PK takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration and disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Lucky PK platform.
• Encrypted storage of sensitive financial and identity data at rest.
• Access controls limiting Lucky PK staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the Lucky PK platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and respond to unusual access patterns and potential security incidents.

No digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, Lucky PK will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

You also play a role in keeping your Lucky PK account secure. Use a strong, unique password, do not share your login credentials with anyone, and contact Lucky PK support immediately if you suspect unauthorised access to your account.

As a Lucky PK player, you have the following rights in relation to your personal data. Lucky PK is committed to making it straightforward to exercise these rights — no hoops to jump through, no unnecessary delays.

To exercise any of these rights, contact the Lucky PK privacy team using the details in Section 14. Lucky PK will acknowledge your request within 5 business days and provide a substantive response within 30 days.

Lucky PK may send you marketing communications about promotions, new features, bonus offers and platform updates — but only where you have given consent to receive them.

You can opt in or out of marketing communications at any time from the notification settings in your Lucky PK account, or by contacting support. Opting out of marketing will not affect operational communications such as deposit confirmations, withdrawal notifications, bet settlement alerts or security messages — these are sent regardless of marketing preferences because they relate directly to your account activity.

Lucky PK will not send unsolicited marketing messages via WhatsApp, SMS or email to people who have not opted in. If you receive a message you believe was sent in error or without your consent, please report it to the Lucky PK support team.

Lucky PK's services are intended for adults aged 18 and above. Lucky PK does not knowingly collect personal data from anyone under the age of 18. If Lucky PK becomes aware that personal data has been collected from a minor, the account will be closed and all associated data will be deleted promptly.

If you are a parent or guardian and believe that a minor has registered an account on Lucky PK, please contact us immediately using the details in Section 14 so we can investigate and take appropriate action.

Lucky PK reviews this Privacy Policy regularly and will update it when our data practices change or when legal requirements demand it. When material changes are made:

• The effective date at the top of this page will be updated.
• Registered Lucky PK players will be notified via the email address or mobile number on their account.
• A notice may be displayed on luckypk.biz for a reasonable period after the change takes effect.

We encourage you to review this Privacy Policy periodically. Continued use of Lucky PK after the effective date of a revised policy constitutes your acceptance of the updated terms. If you disagree with a change, you may close your account and request deletion of your data by contacting Lucky PK support.

If you have any questions, concerns or requests related to this Privacy Policy or how Lucky PK handles your personal data, please get in touch with our privacy team:

• Email: support@luckypk.biz — include "Privacy Request" in the subject line for faster routing
• Live Chat: Available 24/7 from your Lucky PK account dashboard — our agents can log your request and escalate to the privacy team immediately
• FAQ: Visit /faq for answers to common account and data questions

Lucky PK aims to resolve all privacy-related queries and requests within 5 business days of acknowledgment. Complex data access requests may take up to 30 days to fulfil, in which case we will keep you updated on progress.

For responsible gaming related queries, self-exclusion requests or problem gambling concerns, please visit /responsible-gaming where dedicated tools and support resources are available for Pakistani players.